Property 77
Peterborough's Letting Agency

Communication

One of the areas that can be challenging is communication with tenants and landlords. We haven't used off the peg software as other letting agents do, Property 77 management software has been tailor-made so that communication is prompted and automated.

Property 77 believes tenants are more than a credit check and a landlord reference. By completing all of the seven points of referencing, Property 77 is confident that we will have found you the best tenant.

First Impressions Count

According to Forbes magazine it take just 7 seconds to make a judgement about someone… this will affect your decision making when letting your property: were they on time for viewing, was their appearance acceptable, were they polite?

Tenancy Application

We complete a tenancy application that compiles all personal information, along with full documentation.

Credit Check

We complete a full credit check, this will pull up any adverse credit history, defaults, missed payments.

Landlord Reference

The outsourced company we use for credit checks will provide a landlord reference, however we will always contact the landlord to discuss the potential tenant.

Employment Reference

Again the referencing company we utilise will ask a series of questions to establish level of pay, position within company and the time in employment. This would be cross referenced with the bank statements and payslips. If necessary we would speak with employees for confirmation of details.

Home Visit

We find this is a vital part of the process as it clearly shows the current living conditions of the tenant.

Tenant Interview

We hold a short informal interview to get to know your tenant(s) where some basic questions will be asked.

Get Personal Approach

The get personal approach has been developed for when things don't run as smoothly as they could. This could be due to rent arrears, maintenance issues, condition of a property. Simple steps can be taken to work with your tenant; a meeting will be arranged with a Property 77 team member, landlord and tenant to discuss the issue and to find a resolution through discussion. We have found this approach is positive because all parties gain a greater understanding of each other's situation and have a responsibility for the decisions made on the day.

Fees

Our management fee is just 10%. That's all you are charged, this includes; Set-up Fees, Tenancy Renewals, Inventories, Rental Audits, End of Year Statements, Annual Rent Appraisal.

Portal

Exciting news for landlords: Property 77 is currently developing the first landlord portal in Peterborough. The portal idea was developed through holding Landlord Forums and landlords expressing a desire to have transparency of the management of their properties.
What the portal will do:

• Access to rental accounts allowing you to see all processed payments and rental statements, communication logs, including any notes regarding tenant and your properties.
• Maintenance details, this would include any jobs being carried out and the ability for you to enter any work you have arranged.
• Documentation will be downloadable, this will include Tenancy Agreements, Inventories, Gas Safety Certificates, Electrical Certificates, Energy Performance Certificates, other important documentation.
• Diary reminders, to include renewals of tenancy agreements, certification dates, access to input other important dates. The portal will send reminder emails for any input dates.
• View Portal Demo

Annual Market Appraisal

Property 77 will complete a market appraisal and case review of your property annually. This will include a market assessment of your current rent and will indicate if a rent increase should be considered or if your rent is fairly set.

9 to 9

Property 77 offer longer opening hours during the week. We understand that working and managing a family can be time consuming and we offer a flexible approach that fits in with your lifestyle. 9 to 9 means you can book a valuation that fits into your schedule not ours.